How We Work.
Interoperable for the NHS
The Opto platform is interoperable with the DoS and NHS Spine & the Trust’s clinical system making the adoption in urgent & emergency care seamless.
Clinically-validated triage
All health information and guidance in our triage system has been through a clinically governed and rigorous quality assurance review process.
Secure
Our framework uses encryption to keep patients' details and interactions private. we are fully compliant with Data Protection & GDPR.
Trusted workforce
We have partnered with the most reputable names in the business to ensure excellence in care for all patients.
Typical Patient Flow
Patient arrives in the ED department and downloads the Opto app or uses the in-reception devices.
Patient checks-in & carries out digital triage process. This will then provide a clinical priority score P1 - P5, injury or illness
P1-P3 Illnesses stay in the ED, P1/P2 injuries stay in the ED/UTC - P1-2 illness patients stay in the ED - P3-5 injury go to co-located UTC, P4-5 illness to receive remote telemedicine consultation
At this point the patient may choose to keep friends & family updated with our ‘In The Loop’ feature
Whether patients are admitted or discharged, the will receive follow-up instructions or further appointments via our app. Discharge summaries are sent electronically to their GP.
Patient receives in-person assistance and is admitted or discharged where required
If a patient is streamed to a co-located UTC, we can assist in scheduling an appointment where they will be be given a virtual ticket
Patient is advised to return home where they will have a telecommunication consultation booked with a clinician via our app.
